Privacy Policy

Returns policy

Definition: 'return' is defined as the action of giving back the item purchased by the buyer to the kavithajewellers.com on the kavithajewellers.com website.

Following situations may arise:

• Item was defective
• Item was damaged during the shipping
• Products was / were missing
• Wrong item was sent by the kavithajewellers.com.

Return could also result in refund of money in most of the cases.

Points to be noted:

• kavithajewellers.com can always accept the return irrespective of the policy.
• If kavithajewellers.com disagrees a return request, buyer can file a dispute under the buyer protection program.

Replacement

Definition: replacement is the action or process of replacing something in place of another. A buyer can request for replacement whenever he is not happy with the item, reason being damaged in shipping, defective item, item(s) missing, wrong item shipped and the like.

Buyer need to raise the replacement request within 10 days from the date of delivery of products. Once buyer has raised a replacement request by contacting us on the toll free number provided on the website. Once the replacement request has been raised, the following steps shall be followed:

Buyer is asked for"reason for return".

Among others, the following are the leading reasons:

• Shipping was damaged
• Item was defective

Disputes (resolutions) policy

Overview

Generally, transactions are conducted smoothly on kavithajewellers.com. However there maybe some cases where both the buyers and kavithajewellers.com’s may face issues. At kavithajewellers.com, we have a dispute resolution process in order to resolve disputes between buyers and kavithajewellers.com’s.

Email abuse & threat policy

Private communication, including email correspondence, is not regulated by kavithajewellers.com. kavithajewellers.com encourages its users to be professional, courteous and respectful when communicating by email.

However, kavithajewellers.com will investigate and can take action on certain types of unwanted emails that violate kavithajewellers.com policies.

Such instances:

Threats of bodily harm- kavithajewellers.com does not permit users to send explicit threats of bodily harm.

Misuse of kavithajewellers.com system- kavithajewellers.com allows users to facilitate transactions through the kavithajewellers.com system, but will investigate any misuse of this service.

Spoof (fake) email- kavithajewellers.com will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to us through 'contact us' tab.

Spam (unsolicited commercial email)- kavithajewellers.com' s spam policy applies only to unsolicited commercial messages sent by kavithajewellers.com users. kavithajewellers.com users are not allowed to send spam messages to other users.

Offers to buy or sell outside of kavithajewellers.com- kavithajewellers.com prohibits email offers to buy or sell listed products outside of the kavithajewellers.com website. Offers of this nature are a potential fraud risk for both buyers and kavithajewellers.com ’s.

kavithajewellers.com policy prohibits user-to-user threats of physical harm via any method including, phone, email and on our public message boards.

Violations of this policy may result in a range of actions, including:

• Limits on account privileges
• Account suspension
• Cancellation of listings
• Loss of special status